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I Forgot My Hotmail Username But I Know My Password. Can I Still Access My Account?

by Hotmail Support


Posted on June 15, 2016 at 11:10 AM


It is very frustrating when you know the password to your Hotmail account, but you don’t recall the username. However, through the account recovery process, you can be able to get back your Hotmail username and access your account.

The account recovery process involves the following steps;

forgot hotmail username
  • Go to the Hotmail login screen on your Microsoft account and click “forgot my password” icon.
  • Next click on the icon “I know my password but I can’t sign in”.
  • Enter your phone number since you don’t have your username on the drop down menu that will appear.

Type the CAPTCHA presented. Select the way you want the recovery code sent to you- preferably text or call. Then you will be asked to provide a username you are trying to recover plus another email you are currently using through which you can be contacted. It’s advisable to give as much information as possible so that the system can trust you are the correct holder of the said account. Finally, you will be emailed a password to your current email address to reset your account. Of course, this process might not be effective for everyone so, if all your efforts fail, don’t hesitate to call Hotmail customer support Canada for assistance. This is a service provider that is not associated with Hotmail. However, in terms of solving Hotmail issues, this is the most trusted third party service providers for Hotmail users.

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